JOB SCOPE:
To manage the company’s customer complaints and grieviance dynamics and ensure that the company delivers continuous improvements in customer satisfaction; To oversee the company’s customer care technology and infrastructure and manage outsourced resources acquired in this respect; To participate in the product development process and highlight significant functional features and systems to the customers’ understanding; to develop and maintain a database of key customer issues and provide management with headline statistics and analyses of same on a periodic basis

RESPONSIBILITIES:

1. To develop and manage the entire customer care cycle from complaints/issues registration to resolution, including the installed technology and strategic third party partnership arrangements established for this purpose Read More