Position: HEAD OF CUSTOMER CARE- Reference Code: CHCC007
JOB SCOPE:
To manage the company’s customer complaints and grieviance dynamics and ensure that the company delivers continuous improvements in customer satisfaction; To oversee the company’s customer care technology and infrastructure and manage outsourced resources acquired in this respect; To participate in the product development process and highlight significant functional features and systems to the customers’ understanding; to develop and maintain a database of key customer issues and provide management with headline statistics and analyses of same on a periodic basis
RESPONSIBILITIES:
- To develop and manage the entire customer care cycle from complaints/issues registration to resolution, including the installed technology and strategic third party partnership arrangements established for this purpose Read More
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